Returns & Exchanges
At Serene Herbs, we want you to feel as good in our botanical-inspired apparel as you do in nature. If your purchase isn't a perfect fit, you can return or exchange any unworn items within 30 days of delivery.
Return Process
- 1.Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
- 2.Prepare Your Package
Carefully pack your items in their original sustainable packaging, ensuring all tags are intact and the garment is in its original condition.
- 3.Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
- 4.Drop Off and Track
Leave your package at any authorized carrier location; once we receive and inspect your return, your refund or exchange will be processed within 5-7 business days.